1. General provisions

1.1. This Public Offer for concluding a distance retail sale agreement (the “Offer”) is published on aleksandra-eliseeva.com and is addressed to any legally capable individual purchasing goods for personal, family, household or other non-business purposes.
1.2. Seller (based on the details published on the site's current offer page): Individual entrepreneur Tatyana Vladimirovna Ionkina, TIN 470310824109, OGRNIP 304470332200041, e-mail: bodrug@mail.ru, phone: 8 (812) 556-33-05, postal address for claims and returns: St. Petersburg, Tikhoretsky Prospekt 15k1.
1.3. The Russian version of this Offer prevails. The English text is published for convenience only.

2. Definitions and status of website information

2.1. Website means the website available at https://aleksandra-eliseeva.com, including its Russian and English versions, product pages, catalogue pages, shopping cart, order form and related pages.
2.2. Goods means original artworks, edition sculptures, paintings and other objects indicated on the website or in the Seller’s individual confirmation.
2.3. Order means the Buyer’s message expressing an intention to purchase Goods, sent through the website cart or checkout, by e-mail, by phone or by any other contact method indicated on the website.
2.4. Goods displayed with a fixed price and available for ordering via the cart or checkout are sold on the terms of this Offer.
2.5. Works marked “Price on request”, “Availability on request”, “Sold / SOLD” or similar are displayed for information purposes. For works of this type that are still available, the exact terms (availability, price, payment method and timing, delivery and reservation) are confirmed individually by the Seller via e-mail, message, invoice, payment link or other confirmation.
2.6. Product photos, colour rendering, viewing angle and scale on the website may differ slightly from the actual perception of the Goods due to the handmade nature of the work, lighting, photography and the user’s screen settings. Such differences are not in themselves considered a defect if the Goods correspond to their description, material, size, edition and other essential characteristics.

3. Subject matter

3.1. The Seller undertakes to transfer the Goods to the Buyer, and the Buyer undertakes to accept and pay for the Goods on the terms of this Offer and/or the Seller’s individual confirmation, where applicable.
3.2. The essential terms of the contract for a specific item are determined by the product description on the website, this Offer and, where necessary, the Seller’s individual confirmation for works sold on request.

4. Product information and validity period

4.1. Before concluding the contract, the Buyer is provided with information on the essential consumer properties of the Goods, their material, size, edition or availability, price (where fixed), payment procedure, delivery terms, return procedure and other mandatory information required by Russian law.
4.2. Unless expressly stated otherwise on the website or in the Seller’s individual confirmation, an offer to purchase a specific item remains valid while the item is shown as available on the website and has not sold out.
4.3. For works sold on request, the validity period of a price quotation, invoice or individual confirmation is determined in that document or message.

5. Order placement and contract conclusion

5.1. The Buyer places an Order through the website or by another contact method indicated on the website and must provide accurate information required for performance of the contract, including contact details and shipping address.
5.2. After receiving the Order, the Seller sends the Buyer a confirmation containing an order number or another identifier that enables the Buyer to obtain information about the concluded contract and its terms.
5.3. For fixed-price Goods ordered through the website, the contract is concluded in the manner provided by Russian law for distance sales, taking into account the Seller’s receipt of the Buyer’s message expressing an intention to purchase the Goods and the subsequent confirmation and/or payment document.
5.4. For works sold on request, the contract is concluded after the Seller confirms the availability and essential terms of the specific work and the Buyer performs the acts constituting acceptance of that confirmation (including payment), unless the law or the individual confirmation provides otherwise.
5.5. If, after receipt of the Order, it becomes clear that a specific item is unavailable, has already been sold, cannot be produced or cannot be delivered on the agreed terms, the Seller shall promptly notify the Buyer and offer a replacement item, revised terms or a refund.

6. Price and payment

6.1. Prices on the website are shown in Russian roubles unless expressly stated otherwise.
6.2. Unless otherwise stated on the product page or in the Seller’s confirmation, delivery, insurance, special packaging, customs charges, taxes and payment system fees are not included in the price of the Goods and are charged separately or included in the final invoice or confirmation.
6.3. For international shipments, import duties, taxes and charges in the destination country are borne by the Buyer unless otherwise expressly agreed with the Seller.
6.4. Available payment methods are indicated on the website, in the cart or checkout, in an invoice, in a payment link or in the Seller’s individual confirmation.
6.5. Unless otherwise agreed by the parties, the Goods are paid for on a full prepayment basis.
6.6. When payment is made by bank card or payment service, the Seller does not require the Buyer to send full card details or security codes through an ordinary website form. An electronic cash register receipt is sent in the cases and manner required by law.

7. Delivery

7.1. The Seller delivers within the Russian Federation and to other countries where delivery is technically and legally possible.
7.2. Delivery cost and timing depend on the destination country and address, the dimensions and weight of the Goods, packaging requirements, the chosen carrier, customs procedures and other circumstances. These terms are communicated to the Buyer at checkout or in the Seller’s confirmation.
7.3. The Buyer must verify the correctness of the shipping address and ensure that the Goods can be received during the agreed period.
7.4. The delivered Goods are handed over to the Buyer at the specified address or, in the Buyer’s absence, to another person who presents the order number or other confirmation of the order or contract, unless the law or the nature of the Goods requires otherwise.
7.5. If delivery was made within the agreed period but the Goods were not handed over due to the Buyer’s fault, re-delivery shall be made within a new period and, unless otherwise required by law, at the Buyer’s expense.

8. Receipt of Goods

8.1. Upon receipt, the Buyer should inspect the packaging and the appearance of the Goods for obvious damage, compare the delivered Goods with the Order where possible, and record visible damage to the packaging or Goods in the carrier’s documents or by another available means.
8.2. Retaining the packaging, labels, inserted documents and proof of delivery facilitates the review of any claims and returns.

9. Refusal, return and exchange of goods of proper quality

9.1. The Buyer may refuse the Goods at any time before delivery.
9.2. After delivery, the Buyer may refuse goods of proper quality within 7 (seven) days, unless the law provides otherwise. If information about the return procedure and period for goods of proper quality was not provided to the Buyer in writing at the time of delivery, the refusal period may be 3 (three) months from delivery.
9.3. Return of goods of proper quality is possible if their commercial appearance, consumer properties, completeness, tags and seals (where applicable) are preserved, and if there is proof that the Goods were purchased from the Seller. The absence of a cash register receipt does not by itself deprive the Buyer of the right to rely on other proof of purchase.
9.4. The Buyer may not refuse goods of proper quality that have individually determined characteristics if such goods can be used exclusively by that Buyer (for example, a work specially created or modified to a personal commission).
9.5. Upon return of goods of proper quality, the Seller refunds the amount paid for the Goods, less the Seller’s expenses for returning the Goods from the Buyer, within the period established by law.

10. Goods of improper quality

10.1. If the Goods have defects, the Buyer may assert the rights provided by Russian consumer protection law, taking into account the nature of the Goods and the nature of the defect.
10.2. In relation to goods of improper quality, the Seller bears the costs associated with refunding the amount paid by the Buyer and any other costs expressly imposed on the Seller by law.

11. Claims and communication

11.1. Claims, return requests, defect notices and other legally relevant communications may be sent by e-mail to: bodrug@mail.ru.
11.2. Postal address for claims and returns: St. Petersburg, Tikhoretsky Prospekt 15k1.
11.3. To speed up the handling of a request, the Buyer is advised to specify the order number, order date, full name, description of the request, photos or videos (if applicable) and contact details for reply.

12. Personal data

12.1. The personal data of the Buyer and other persons provided when placing an Order are processed in accordance with the Privacy Policy posted on the website.
12.2. By submitting an Order or other request through the website, the Buyer confirms that the provided data are accurate and may be used by the Seller to the extent necessary for contract conclusion and performance and for compliance with legal obligations.

13. Liability and force majeure

13.1. The parties are liable in accordance with Russian law and this Offer. Nothing in this Offer limits statutory consumer rights.
13.2. The Seller is released from liability for full or partial non-performance where such non-performance results from force majeure circumstances that the Seller could not reasonably foresee or prevent, including natural disasters, military actions, acts of public authorities, mass communication failures, actions of customs authorities and other extraordinary circumstances.

14. Disputes and governing law

14.1. The relations between the parties are governed by the law of the Russian Federation.
14.2. Before going to court, the parties may attempt to settle a dispute by sending a claim, but the consumer retains all remedies and procedural rights granted by law.

15. Final provisions

15.1. The Seller may amend this Offer by publishing a new version on aleksandra-eliseeva.com. The new version applies to orders placed after its publication unless otherwise follows from the law or the nature of the obligation.
15.2. The version of the Offer in force at the time the relevant order was placed applies to that order unless the parties agree otherwise.

16. Seller details

16.1. Seller: Individual entrepreneur Tatyana Vladimirovna Ionkina.
16.2. TIN: 470310824109.
16.3. OGRNIP: 304470332200041.
16.4. E-mail: bodrug@mail.ru.
16.5. Phone: 8 (812) 556-33-05.
16.6. Postal address for claims and returns: St. Petersburg, Tikhoretsky Prospekt 15k1.
16.7. Business or support hours: Monday-Friday from 09 to 18 hours